At The Plains Tire & Auto, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at The Plains Tire & Auto. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At The Plains Tire & Auto, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.
Communication
While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why The Plains Tire & Auto focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.
Extra Mile
At The Plains Tire & Auto, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 2013, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!
To learn more about the services we offer for your vehicle, call us at 540-253-5251 or email us.
Car Warranty Scams FAQs
Is there a car warranty scam?
Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a car warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
Who is behind the auto warranty scam calls?
Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.
How do you check if your car warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
On Monday, March 12th, my husband and I were traveling on I-66 when our low tire alert came on showing a tire was quickly losing air. We got off the highway, hoping to find a gas station and came upon The Plains Tire & Auto. After inspection, the technician told us that the tire could not be repaired and they did not have a tire there that would work. They quickly made phone calls looking for a tire for us. They found one about 1/2 drive each way to get it. Someone went to pick the tire up, brought it back and it was quickly mounted on our car. They even printed out directions for us to travel home from there. I can't say enough good things about everyone we encountered in The Plains. Kind, helpful, understanding to our situation, etc. We will probably never need to visit The Plains Tire & Auto again, but would highly recommend it to anyone. They were a lifesaver to 2 Pittsburghers, a long way from home. Thank-you!
My car died on the interstate a few miles away, and my car was towed here at 4PM on a Friday. They we so fantastic and helpful. They got me right in and got me the information I needed to make decisions quickly. They bent over backwards to ensure I was taken care of. Such great friendly people, and as terrible as it is having car trouble, I am thankful that Brandon and the Plains Auto team were the ones who were able to assist me.
